Additionally in a position to just take vacation from money while COVID-19 ended up being ongoing.
Abysmal Service, Provider and Communication
Locked out-of levels without caution and informed the only method to rectify would be to call them. Labeled as them nevertheless they wouldn’t communicate with me because they explained my personal big date of beginning wasn’t just like that to my a. Read more
Secured out-of membership with no caution and informed the only way to rectify is refer to them as. Called all of them but they wouldn’t speak to me personally while they told me my personal day of beginning had not been exactly like that on my account.
Absolutely mystifying considering we offered a passport etc to open the profile and I also know the day I was born. This elevates biggest questions around whether or not they include complying with the anti money-laundering requirements as though they may not be checking the detail from the ID’s supplied whenever opening account then how will they be confirming and transcribing the non-public information included therein? In which provides the wrong DOB come from? Exactly how ended up being this verified from the bank’s interior procedures and why has it perhaps not started merely examined and corrected contrary to the present facts they currently hold? What else have they had gotten incorrect and just what could possibly be the effects? When they can’t become a DOB correct from simple documents supplied in support of starting an account, what the heck will they be effective at getting wrong?
And not soleley this, however their shoddy inner tactics do-nothing to audit, verify or examine they have correctly complied with regards to legal duties in transcribing/verifying the details supplied. This is exactly in some way kept toward visitors to-do as a “third party containing were not successful safety” giving the suitable info which they include reluctant to confirm against their information.
Had me personally questioning my sanity then their unique customer support constantly slopey shouldered me to various other departments (on hold for over one hour). Was told which they wouldn’t normally speak to me personally about things (account, SAR, producing an issue, rectifying the condition with suitable ID (passport I’d at hand)) and therefore I should take time off to visit a branch to solve they truth be told there.
You will find huge questions over my personal information and exactly how truly completed at Santander. The precision associated with the data is clearly wrong and I posses called the monetary Ombudsman plus the ICO towards concern.
Santander said that I found myself inquiring inquiries a fraudster would however i did son’t request absolutely any username 
and passwords (we provided all of them that regarding cellphone (Including personal ID data, safety numbers, pins) but again to no avail). We queried in which I had conformed that a DOB (incorrect or otherwise to their program) were to be properly used as an access authorization provided the many other details I had handy. I can not know the way the DOB may possibly change from the records We originally supplied in setting-up the membership or exactly why that data couldn’t end up being checked.
They refused to check the membership information from the ID always set-up the account for causes unidentified. Additionally would not render names of exactly who I was talking to or to simply take everything I is saying really.
I became merely advised that in case I happened to be closed out of the account (that I haven’t withdrawn from as a result it keeps a rather big sum of money) I quickly had sometimes:
> Entered the pin / passcode improperly 3 times (I have never used a passcode and just need a fingerprint for your software); or
> a really big sum of money was indeed taken from the levels.
.. I can not make certain there is no fraudulent activity regarding the membership because I have not a way of accessing it nevertheless they have strongly suggested that my entire life economy could be gone.
Produces a great day off perform the next day attempting to sort out their positively abysmal blunders. In addition they said that it actually was unlikely the department can fix this sort of concern the next day!
It is in big ISA and this type of ineptitude might set you back a home!
I cannot recognize how finance companies can legally lock your from your very own profile without the form of communication (also a letter on the account holder or a contact detailing that a password reset or close is required). Rather I’m for the circumstance in which We don’t know if I have shed all of the cash We possess and I also have seen zero help from Santander.
When resolved I am going to be closing this levels. BEWARE.